I had an amazing opportunity to be a UX design intern at Avanade, a tech consulting firm founded by Accenture and Microsoft.
During my time there, I was on the experience design team and had the opportunity to contribute to two significant projects. The first one involved creating a clickable prototype solution for a leading Canadian railway company as part of their client proposal process. The second project focused on designing an internal DesignOps platform solution for the design team.
Avanade's current DesignOps framework, Elevate, is crucial to the scalable growth of Avanade's digital experience division, Avanade X, consisting of product designers, software engineers, and business analysts.
Working with a content strategy intern, our project was to help build a platform for Elevate: DesignOps to standardize and manage design processes, to promote design maturity within the agency.
While I was initially only tasked with an internal design project, I wanted to learn more about the world of consulting and working with a real client. I took a chance and asked around if I could hop onto a client project.
Luckily, I was tasked to a major Canadian railway company (Client under NDA), where I worked on digitizing the railway management system.
As a railway company, the client manages 100+ customers a day, and the current system of managing these orders is done on pen and paper.
This leaves room for human error, takes up tons of excess time, and is overall inefficient and not effective.